If for any reason, you are not completely satisfied with your purchase,
you may return it for a refund within 14 days from original receipt.
Clearance items can be returned for an online credit only. Merchandise
must be unworn and accompanied by the invoice/packing slip. We’ll also
accept the return of defective or incorrect merchandise.
Unworn items are in new condition with original tags. Returns will
not be accepted if the item has been worn or is not in the condition in
which it was received. We recommend trying out your new outfit before
you break a sweat.
Damaged/Defective items have a manufacturers defect or exhibit damage
not associated with normal wear. Upon receipt of damaged/defective
merchandise by ZweetSport a replacement will be sent.
Incorrect items are different (size, color, or style) than what you ordered.
Please note all refunds, returns or exchanges for items purchased
through a retail outlet other than ZweetSport.com must be handled by the
original location of purchase.
If you would like to exchange an unworn item for a different one, please
place another order for the item you want and return the item you don’t
want to us for a refund. Merchandise must be unworn with the tags still
attached. If you would like an exchange, place another order online and
we’ll credit you for your return once it is received. (Sorry, we cannot
accept requests for exchanges mailed with your return.)
Because of the time involved in shipping and processing your return,
we recommend placing a new order right away to ensure the item you want
is in stock. Availability of items changes quickly. If you wait to place
a new order until after your return is processed, items in your
original piece may no longer be available.
Packing & Shipping Your Return
When you send an item to us, please include the invoice/packing slip and
circle the item(s) you are returning, write in the reason for return,
and include the printout with your return. If you no longer have the
invoice or packing slip, please email us at firstname.lastname@example.org.
We do not pay for shipping charges on return postage. We cannot
accept C.O.D. packages. We recommend that all returns be sent via a
traceable service. ZweetSport will not be responsible for packages lost
Please allow two weeks from the shipping date for your return to be
processed and 1-2 billing cycles for the refund to appear on your credit
card statement. The original credit card used for the order will be
Please send your returns to:
6613 Medinah Lane
Alexandria, VA 22312
Returning Items You Didn’t Order or Damaged/Defective Items
Hey, we’re not perfect. If we have made a mistake, we will do everything
to keep you happy and fix any errors we’ve made. At your earliest
convenience, e-mail or call us and let us know: the item(s) you
incorrectly received or damaged/defective item(s), your name and order
How to reach us:
Monday through Friday – 9:00am – 5:00pm ET